Customer Service Officer (Welsh Speaking)

Due to expansion, an opportunity has arisen for an enthusiastic individual to join our award-winning Business Development department. The Business Development team comprises of three main work streams: HM Connect, Bids & Tenders and Digital Acquisition. We’re looking for an enthusiastic Client Engagement Assistant to join our team and assist with new business enquiries. You’ll respond to prospective client enquiries, received via email, our website and by telephone, with a positive and proactive approach.. You will handle incoming enquiries within strict timeframes, engaging confidently to understand their individual or business legal needs. This includes reviewing suitability, carrying out conflict of interest searches, and ensuring all enquiries are accurately recorded and progressed in CRM systems. Working collaboratively with our client advisors, you’ll help ensure enquiries are allocated correctly and within agreed timescales, contributing to a smooth and efficient client journey. You’ll also support the maintenance of the team’s information tools, helping us keep our processes clear, current, and reliable. We’re looking for someone who is genuinely passionate about client care and customer service, and who brings experience from an office or customer‑facing environment. This role offers the opportunity to explore the business side of a law firm and develop an alternative career within the legal sector. Dealing with prospective client enquiries received by email, website and telephone within strict time frames ·        Confidently engage with prospective and existing clients to understand their legal needs ·        Review and triage all enquiries to assess service suitability and ensure they are directed to the most appropriate staff member for support. ·        Undertaking conflict of interest searches and identifying any attendant risks ·        Liaising with client advisors to ensure enquiries are allocated properly and within agreed time limits  ·        Support the maintenance of the team’s information tools. Consistently provides outstanding customer service with a strong sense of pride and professionalism ·        Strong teamwork mentality and commercial understanding ·        Ability and willingness to learn legal terminology and processes, including proactively upskilling and improving own knowledge ·        Awareness of the legal sector is an advantage, but training will be provided ·      Experience using and maintaining databases and CRM systems such as HubSpot and RingCentral ·      Experience working in a professional services environment That means sharing ideas, supporting growth and creating opportunities for everyone to shine. Our story so far includes recognition as Scotland’s Firm of the Year 2025, ESG Firm of the Year 2024 and a place in the Legal 500’s Green Guide for two years running. We offer a competitive salary and benefits package, active colleague engagement, wellbeing, sustainability & CSR programmes and the opportunity to develop your career.