Contract Manager

Position: Contract ManagerLocation: Milton Keynes (MK4)Grade: RCS. KShift patterns: Monday-Friday. Day time hours (08:00-16:00)Contract Type: Permanent (Full-Time)At DHL Supply Chain, we don't just move products, we power some of the world's most innovative digital brands.

We're looking for a dynamic Contract Manager to join our Milton Keynes operation, taking ownership of a key customer partnership and ensuring exceptional service, operational excellence, and commercial success. If you're passionate about building strong client relationships, driving performance, and leading continuous improvement within a fast-paced logistics environment, this is your opportunity to make a real impact with a global market leader.A TYPICAL DAY MAY INVOLVELead the day-to-day management of customer operations, acting as the primary escalation point for service issues, problem resolution, and customer concernsBuild and maintain strong relationships across multiple customer brands, ensuring exceptional service delivery and customer satisfactionDrive operational performance by balancing service excellence, contractual compliance, and commercial objectivesCoach, develop, and support team members, creating a high-performance culture focused on continuous improvement and customer successProvide clear leadership, direction, and guidance to ensure teams consistently achieve customer and business KPI'sCollaborate with operational, technical, finance, legal, and support functions to deliver contractual commitments while protecting profitability and managing commercial riskMonitor performance against internal and external KPIs, using effective stakeholder management and governance to drive best-in-class customer serviceProactively identify service improvement opportunities, implement innovative solutions, and add value through consultation, continuous improvement, and customer-focused initiativesTHIS ROLE WOULD SUIT PEOPLE WHO Previous Operations experience is essentialProven track record in a customer service environmentExperience of building a strong customer relationshipExcellent communication both verbally and written, to all levelsStrong data analytical skillsAble to articulate problems professionally and challenge in the right wayIT literate and able to adopt to new technologiesWHY JOIN US?Free parking and on-site canteen33 days annual leaveJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contributionFree confidential 24/7 GP consultationsHundreds of retail and lifestyle discountsAffordable loans, savings schemes and free mortgage adviceVisit to learn moreWHO WE ARE​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.BUILDING AN INCLUSIVE WORKPLACEAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.Please be aware that interviews are provisionally scheduled to take place during the week commencing 28th September, 2026.

Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. #DSCUKICFJob SummaryJob number: 43982Date posted : Profession: OperationsEmployment type: Permanent