Customer Services

Customer Service ExecutiveRedditch | Full-Time | Office BasedSalary: £26,000The Role You'll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn't a hard sales position. The focus is on customer engagement and relationship building, although you'll identify opportunities to introduce customers back into the sales journey where appropriate.   Key Responsibilities

• Contact previous and existing customers via telephone and email
• Re-engage customers who haven't booked recently
• Build positive and professional customer relationships
• Understand customers' preferences and future plans
• Gather customer feedback and valuable market insight
• Accurately update customer records and interactions within the CRM system
• Manage follow-up activity and customer communications
• Identify opportunities that can be referred to the sales team
• Work towards individual and team KPIs
• Deliver outstanding customer service during every interaction

About You We're looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.   You'll ideally be:

• A confident and friendly communicator
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