Operations Director - growing multi-site hospitality group

Operations Director - growing multi-site hospitality group

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Location: London
Salary: Up to £120,000
A growing multi-site hospitality group is looking for an Operations Director to support the next stage of its growth. This is a founder-led business with a strong identity, loyal customer base, and a genuinely people-first culture. The role will work closely with ownership and senior leadership to improve operational performance, build scalable structure, and support expansion plans across the UK.
The business is at an exciting stage - established, profitable, and preparing for further openings alongside the launch of a new concept. They are looking for someone who can bring fresh thinking, commercial strength, and operational rigour, while protecting the culture and guest experience that has made the brand successful.
The Role:
Lead and develop multi-site operations across a growing hospitality estate
Work closely with the founders and senior leadership team on growth strategy and operational performance
Drive consistency, structure, and efficiency across the business without compromising culture or guest experience
Support new openings and help build the operational foundations for future expansion
Challenge ideas constructively and bring a solutions-focused approach to continuous improvement
Strengthen operational systems, processes, procurement, and overall business performance
Develop high-performing teams and continue building a strong internal progression culture
Ensure standards across service, product quality, people, and guest experience remain consistently strong
Play a key role in scaling the business as it continues to expand
The Person:
Proven senior operational leadership experience within multi-site hospitality
Strong commercial awareness with experience supporting scaling xwzovoh businesses
Passionate about hospitality, product, and customer experience
Collaborative leadership style with low ego and high emotional intelligence
Able to balance entrepreneurial energy with operational discipline
Comfortable working closely with founders in a fast-evolving environment
Strong understanding of full-service restaurant operations
Naturally people-focused with experience building culture and developing teams
Strategic thinker who can also stay close to the operational detail
Ambitious, driven, and excited by the opportunity to help shape long-term growth
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