Customer Service Advisor - Fraud Specialist

Join Our Banking & Financial Services Team – Financial Crime & Fraud   At Teleperformance, we deliver   an outstanding   customer experience, at every single opportunity,   as a result of   our commitment,   passion   and dedication to excellence.      We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry,   we’d   love to hear from you .   Competitive pay with opportunities to grow and develop your career.   Location:   Work from Home   Hours:   Full-Time – 40 hours   per week   Shifts between 12pm-12am   Monday to Sunday   Training:   3 weeks of comprehensive training , followed by  5 weeks of supported working   Contract Type:   Permanent   Criminal Record Check   No holidays or time off can be taken during your first  8 weeks   of employment     About the Financial Crime & Fraud Team   Our mission is to earn and   maintain   customer trust, support safe growth for our clients, and contribute to a safer society.   Fraud Investigators play a vital role in achieving this mission.     Gathering evidence from customer claim submissions via in ‑ app chat and inbound/outbound calls   ~ Investigating claims with empathy, accuracy, and attention to detail   ~ Making decisions on cases and upholding or declining fraud claims up to  £5,000  ~ Submitting accounts for closure where first ‑ party fraud concerns are   identified   ~ Safeguarding compromised accounts and taking   appropriate action   to restore safe account usage   ~ Providing advice and support to victims of fraud   Reviewing customer accounts and activity to determine if they are committing fraud     Excellent written and verbal English communication skills   ~ Previous   customer service experience or similar   ~ Emotional Intelligence -  You   possess   the ability to be emotionally   intelligent   meaning you   are able to   empathise , be   kind   and be good with others.   Skills needed to be a Customer Service Representative   A professional,   polite   and courteous telephone manner   Ability to deliver excellent service with outgoing nature   Financial Sector - Key Responsibilities   Provide exceptional and efficient customer service across our telephone, email,   webchat   and social media channels   Use your problem-solving skills to support our customers, resolve their   query   and create a positive experience.   Ensure that all customers are supported   in accordance with   regulatory requirements which aim to protect our customers   Be knowledgeable of our client’s process and products and how best to support the customer   Benefits of being a Customer Service Representative    Perks at Work – Savings Discounts / Free Online Classes   Help@Hand  - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice   Cycle to Work Scheme   Eyecare support voucher   Holiday Purchase Scheme   Length of Service Awards   Workplace Pension   Refer-A-Friend earns up to £1,200 for you   Dedicated Employee Experience Progress – Here to support TP journey   Teleperformance will   never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or   talent.If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Disclaimer   Please note, only candidates who meet specific language   proficiency   scores will be able to   proceed   on this   campaign,   this supersedes any other pass mark you may receive.