Logistics Customer Service Specialist

Logistics Customer Service Specialist (Evening Shift) Milton Keynes
Department: UK Transportation
Hours: Monday to Friday, 5:30pm–1:00am
Start: ASAP
Full-time | Permanent
Important: Evening Shift Required

We are looking for a reliable and proactive Logistics Customer Service Specialist to join a growing transportation team in Milton Keynes.
This role involves handling logistics enquiries, investigating delivery issues and liaising with carriers such as Royal Mail, DPD, Evri and FedEx to ensure timely resolution.
What will you be doing?
Handling enquiries relating to delayed, missing or failed deliveries
Investigating shipment issues using tracking systems and carrier portals
Liaising with delivery partners to obtain updates and resolve issues
Providing accurate information to the Retail Customer Service team
Managing outstanding cases and ensuring proper follow-up
Maintaining records and completing shift handover reportsWhat we're looking for:
Previous experience in logistics, customer service or transport coordination
Good understanding of parcel delivery and tracking
Strong communication and problem-solving skills
Good attention to detail and accuracy
Computer skills, including Microsoft Excel and Outlook
Ability to manage multiple enquiries in a fast-paced environment
Reliable with excellent attendance and timekeeping
Comfortable working evening shifts, Monday to Friday
Mandarin language skills would be an advantageThis is an excellent opportunity to join a growing logistics operation and develop your experience in transportation and customer service.
 
Interested? Apply today or contact us for more information