Hospitality Operations Manager

Estate Hospitality Operations Manager Luxury Retreat Destination (Near Skipton)

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£60,000 Salary | Bonus | Full-Time | Permanent | Senior Leadership Role

We are recruiting a hands-on Estate Hospitality Operations Manager for a leading luxury retreat, wellness, events, and multi-property countryside estate near Skipton, North Yorkshire .
This is a senior operational leadership role with real breadth and pace , overseeing a complex estate that delivers international corporate retreats, wellness and spa experiences, large-scale events, luxury country house accommodation, and TV & film production hosting .
This is not a purely strategic office-based role it requires someone who is present, engaged, and operationally hands-on , leading from the front and setting the standard across the estate every day.
having experience working in a venue with a high end spa &/or retreat would be a real benefit to this role

The Role As Estate Hospitality Operations Manager, you will take full ownership of the day-to-day running and long-term performance of all hospitality operations across the estate .
You will be actively involved in the operation while also driving standards, structure, and development across multiple departments including:
International retreat programmes
Wellness spa and guest wellbeing experiences
Estate-wide events, weddings, and private functions
TV & film production hospitality operations
Luxury accommodation across multiple country houses
Guest services, housekeeping, food & beverage, and retreat delivery

You will ensure every guest experience is delivered to a consistently exceptional, luxury standard , while keeping operations efficient, well-organised, and commercially strong.

This is a Hands-On Leadership Role We are looking for someone who:
Leads from the front and is visible across the estate
Is comfortable stepping into operational detail when needed
Sets the tone for service, standards, and culture
Is actively involved in guest experience delivery and problem-solving
Takes ownership, not just oversight

This is a role for a hospitality professional who still enjoys being in the operation , not removed from it.

Key Responsibilities Estate-Wide Operations Oversee all hospitality operations across multiple estate sites and departments
Ensure seamless delivery across retreats, accommodation, events, and wellness
Maintain luxury standards across all guest-facing areas
Be actively present in operations, supporting teams during peak periods
Ensure full operational readiness of all venues and properties
Manage health & safety compliance and operational governance

International Retreat & Guest Experience Lead delivery of international corporate retreat programmes
Work directly with global clients to deliver bespoke, high-end experiences
Support the design and execution of tailored retreat journeys
Act as senior operational lead for high-value international guests

Events, Wellness & Estate Operations Oversee estate-wide events, weddings, and private functions
Support delivery of wellness and spa guest experiences
Manage hospitality operations for TV & film productions on site
Ensure all country houses and accommodation assets are maintained to luxury standards

Leadership & Team Development Lead, support, and develop a multi-disciplinary hospitality team
Be a visible, hands-on leader across all departments
Drive training, standards, and performance across the estate
Foster a strong, engaged, and service-led team culture
Support recruitment, onboarding, and ongoing team development

Commercial & Operational Control Manage operational budgets and cost control across departments
Support commercial growth of retreats, events, and accommodation
Identify opportunities to improve efficiency and guest experience
Report on operational performance and service delivery

About You We are looking for an experienced hospitality leader with genuine passion for operations and guest experience .
You will have:
Senior experience in hospitality operations, estates, hotels, xwzovoh or luxury retreats
A hands-on leadership style with a willingness to be actively involved in service
Strong experience across multi-site or complex operational environments
Exposure to international guests, retreats, or high-end hospitality
Experience in events, wellness, or experiential hospitality (highly desirable)
Strong people leadership skills with a supportive but high-standard approach
Excellent organisational and problem-solving ability
A calm, practical, solutions-focused mindset
Genuine passion for hospitality, guest experience, and team culture

Whats On Offer £60,000 salary + annual bonus
Senior leadership role with full estate responsibility
Highly varied operational environment (retreats, wellness, events, accommodation, media)
Opportunity to shape a leading UK destination estate
Long-term progression potential
Subsidised on-site hospitality and wellbeing benefits
Staff discounts on stays and experiences
Free on-site parking
A genuinely unique, high-profile hospitality environment

Apply Now This is a rare opportunity for a hands-on Estate Hospitality Operations Manager near Skipton to lead a world-class, multi-dimensional retreat and hospitality estate .
We are looking for someone with energy, presence, and genuine passion for the role not just experience on paper .
Apply today with your CV to be considered.