Trade Counter Assistant

Key Responsibilities * Serve customers at the trade counter, in person and over the phone, providing friendly and knowledgeable service * Identify customer requirements and recommend appropriate hydraulic hoses, fittings, adapters, oils, and consumables * Process sales, cash and card transactions, and maintain accurate till/point-of-sale records * Pick, prepare, and package orders for collection or dispatch * Assist with basic hose assembly and crimping where required (training provided) * Receive, check, and put away incoming stock deliveries * Maintain stock levels on the shop floor, flagging low stock to the manager * Keep the counter, shop floor, and display areas clean, tidy, and well organised * Handle customer queries, complaints, and returns professionally, escalating where needed * Support wider warehouse/workshop colleagues during busy periods What We're Looking For * Previous experience in a trade counter, retail, or customer service role (essential) * Interest in or experience with hydraulics, pneumatics, engineering, or automotive parts (desirable, not essential - full training given) * Strong communication skills and a genuine willingness to help customers * Good numeracy skills for handling transactions and stock counts * Comfortable with manual handling and being on your feet for counter/warehouse duties * Reliable, punctual, and a good team player * Full UK driving licence (desirable, for local deliveries/collections)