Dropship Operations & Supplier Insight Specialist

Join Our Adventure in Dropship Operations

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

The Role: Dropship Operations & Supplier Insight Specialist

Contract: 6-Month Fixed Term Contract (Scope to become Permanent)

What you'll do

• Supplier Onboarding & Platform Setup: Grant user access for suppliers on our reporting platform and guide them through system account linking.
• Vendor Training & Data Enablement: Deliver structured 1:1 and group training sessions teaching suppliers how to navigate the dashboard and leverage performance drivers, category share, basket attachment rates, online conversion metrics, and MyDyas demographic insights.
• Workflow & Process Creation: Build clear internal onboarding workflows from scratch to track vendor progression from sign-up to active tool usage, ensuring internal teams stay updated.
• Supplier Support & Troubleshooting: Serve as the primary contact for vendor queries, assisting with dashboard navigation, data refresh schedules, and filter troubleshooting.
• Cross-Functional Collaboration: Partner with E-Commerce, Buying, Merchandising, and Finance teams to streamline operational handoffs and report on supplier engagement milestones.
• Operational Support: Provide wider operational support including dropship systems and courier management for stocked-in products.

What you’ll bring:

• A Self-Starter & Process Builder: You bring initiative, enjoy working with autonomy, and thrive when building structured operational processes from scratch with supportive guidance.
• A "Can-Do" Communicator: You are personable, approachable, and confident building strong relationships with external suppliers and internal stakeholders.
• Data-Literate & Analytical: You enjoy working with retail metrics and can help suppliers translate dashboard data into meaningful business insights.
• Operationally Minded: You are methodical, detail-oriented, and structured when managing onboarding pipelines and internal administrative workflows.

Why Join Robert Dyas?

• 26 days annual leave plus bank holidays.
• Generous colleague discount across all TPRG brands.
• Performance-based bonus incentives and pension scheme. xwzovoh
• Personalised career development and wellbeing programmes.