Remote Customer Care Representative (English & German Speaking/UK Based) - FTC

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams.
Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products
Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team
Fluency in German and English
Physically based in the UK for the full length of contract
Passionate about helping others and finding solutions
Google Sheets, Microsoft Excel)
Willingness to work between flexible shift schedules to support live channels as needed
Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large
Trilingual (English, German, French)
Monday - Friday, 8:00 am - 5:00 pm BST
~~1 year fixed term contract, remote (required to be based in the UK)
~£ At Ruggable, we offer competitive compensation and benefits packages.