Remote Customer Support Advocate (Europe - Remote)

We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it:
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. com is a  remote-only  and  fully distributed  company. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates.
Very special kudos if you are an Airbnb host or have been working with a short-term rental business.

We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.
Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed.
Mental-health and emotional support with therapists on call through Slack.