Head of Neighbourhood Services

Interim Head of Neighbourhood Services London / Hybrid Temporary Contract with Potential to Go Permanent A leading housing organisation is seeking an experienced Interim Head of Neighbourhood Services to lead a large operational housing management function across London. This is an excellent opportunity for a senior housing professional with strong experience across neighbourhood services, tenancy management, customer experience and operational performance to join a fast-paced and resident-focused organisation. Key responsibilities will include: • Leading neighbourhood and housing management services across multiple sites • Driving service improvement, operational performance and resident satisfaction • Managing and developing high-performing operational teams • Overseeing KPIs, complaints handling and customer engagement • Leading on complex tenancy, ASB and neighbourhood management matters • Working closely with senior leadership and key stakeholders across the business • Supporting service transformation and continuous improvement initiatives The successful candidate will have: • Significant experience within senior housing/neighbourhood management roles • Strong operational leadership and people management skills • Experience managing performance, complaints and customer-focused services • A strong understanding of social housing and regulatory environments • Excellent stakeholder management and communication skills • The ability to quickly stabilise and improve services within an interim capacity This is a hybrid role with travel required to sites across London. Immediate start available. Please apply for further information