Head of Neighbourhood Safety Services

Application closing date 14/06/2026

Submit your CV and any additional required information after you have read this description by clicking on the application button.
Hours 36.00
Salary Grade 8: £59,305 - £67,894
Location Bolton
Join our team as Head of Neighbourhood Safety Services
Make a real impact in our communities.
We are looking for an experienced and forward - thinking Head of Neighbourhood Safety Services to work alongside our part - time Head of Service. Together, you will lead specialist teams and help ensure our neighbourhoods are safe, resilient and great places to live.
This is a senior leadership role with the opportunity to shape services across our organisation and with partners across Greater Manchester.
You will lead services covering anti - social behaviour (ASB), estate enforcement, mediation and tenancy fraud. You will focus on delivering high - quality, customer - focused and legally compliant services that protect customers and strengthen communities.
If you are passionate about prevention, early intervention, safeguarding and achieving positive outcomes for customers, this is an opportunity to help shape the future of neighbourhood safety.
Key Responsibilities
Lead Neighbourhood Safety Services, including day-to-day delivery, service planning and continuous improvement
Provide both strategic (long-term) and operational (day-to-day) leadership across ASB, enforcement, mediation and tenancy fraud services
Develop and review policies and procedures so they reflect legislation, best practice and new or emerging risks
Be a visible and supportive leader for managers and specialist teams
Support the management of complex and high-risk cases, including safeguarding, organised crime and hate incidents
Build and maintain strong partnerships with local authorities, police, community groups and regional networks
Oversee performance measures, KPIs and quality standards to ensure services are effective and consistent
Lead, develop and support managers and teams to build a skilled, confident and supported workforce
Manage budgets and resources to deliver value for money
Lead service improvements and changes to better meet customer needs and organisational priorities
Ensure equality, diversity and inclusion, health and safety, and customer focus are part of everyday practice
What youll need to succeed
Experience leading multiple teams within neighbourhood safety, housing or a related field
Strong knowledge of housing and neighbourhood safety legislation, or the ability to learn and apply this knowledge with support
Ability to communicate clearly and build positive, productive working relationships
Experience of delivering projects, service improvements or organisational change
A practical, solution-focused approach to problem solving and service delivery
Strong organisational skills, with the ability to manage competing priorities and deadlines
Confidence using digital systems, including Microsoft 365 and case management systems
A full UK driving licence and willingness to complete a DBS check
We recognise that people gain skills and experience in different ways. If you meet most of the criteria and feel this role could be a good fit, we encourage you to apply.
What we offer
Hybrid working & flexibility supporting work-life balance
Generous annual leave starting at 27 days, rising to 32 days after 5 years plus bank holidays
Birthday day off take your birthday as paid leave
Buy or sell annual leave flexible options to suit your lifestyle
Local bank holiday extra day off around New Year
Enhanced maternity, paternity & adoption pay
Free on-site parking at key office locations
Employee Assistance Programme emotional wellbeing support for you and your family
Cycle to Work & Car Leasing Schemes save on tax and NI
Pension schemes with life insurance cover
Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
Healthcare cash plan claim back costs for dental, optical, physio & more
Lifestyle discounts cashback and savings at major retailers
Learning & development opportunities grow your career
Volunteer days up to 5 paid days to give back
Interview Date(s): Interviews for this position are TBC
Applying Instructions
If you are interested in this role, please click Apply Online to provide your CV and supporting statement.
In your supporting statement, please provide clear, specific and evidence - based examples showing how you meet the essential criteria marked (A) in the person specification. Please explain what you did, how you did it and what the outcome was, as these criteria are used for shortlisting and assessment. Addressing the desirable criteria is optional, but may strengthen your application.
We welcome applicants from all backgrounds, including those who are neurodivergent or have a disability. xwzovoh If you need any adjustments during the recruitment process or in the role, we are happy to support you.
As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment.