Installation Coordinator (Contract)

Job Description

Job title Installation Coordinator Function Installations Location Ripponden Reports to Installations Team Leader Responsible for staff N/A About our business The JLA story began in 1973 when we started out as a family run commercial laundry business; weve experienced rapid growth since and were now market leaders, providing laundry, catering, heating, fire safety, infection control, and air conditioning solutions. JLA is a thriving place to work; its dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Installation Coordinators are absolutely vital to our success at JLA. The ideal candidate will have experience working with customers in multiple forms of communication. The role can be demanding and would suit a person who is comfortable and thrives working with differing priorities. Key tasks Service Delivery

• Managing the scheduling and administration of installations for our customers
• Keeping customers up to date throughout each stage of the process
• Delivering IFS to install not to exceed 13 days
• Completing post install NPS calls with the customer

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position

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