Customer Services Director

Are you an experienced Customer Service Director seeking a brand-new challenge? Do you have a strong understanding of sales processes too? This is a superb opportunity to join a great organisation over the coming months with an expected start date of Spring 2027.

Our superb client based on the outskirts of Cambridge is seeking a Customer Service Director to join them on a full-time permanent basis working 8.30am – 5.30pm Monday to Friday.

As Customer Service Director, you will be responsible for:-

• Leading an established sales and customer service team, coaching and mentoring your direct reports, setting departmental targets and KPI’s, recruitment and selection of your team, performance management, 121’s and appraisals.
• Manage strategic customer relationships and how to maximise customer revenue, whilst maintaining high levels of customer service at all times.
• Continuous improvement of the customer experience, compiling customer feedback and customer satisfaction to improve processes
• New customer acquisition and onboarding of new customer accounts into the organisation
• Preparing sales forecasts, developing the sales and customer service strategy for the organisation, establishing a strong sales pipeline and effective customer retention.
• Monitor competitor activities to ensure the business remains competitive
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