Guest Experience Supervisor

voco Edinburgh Royal Terrace is recruiting a Front Office Supervisor to support the Front Office Manager, ensuring smooth reception operation and delivering high standards of guest service in Edinburgh. The role offers career growth within a busy, fast-paced team and includes attending to guest requests both face-to-face and by phone.

You will supervise the front desk, assist with rotas, appraisals and training, and be a true ambassador for excellent service, maintaining guest satisfaction and