Trust and Safety Associate

Artsy and Artnet’s Trust & Safety team sits at the intersection of risk, operations, and commerce. We're a small, high-ownership team, and what we protect matters to the business and to every person who buys or sells on our platforms.We are seeking a Trust & Safety Associate to support our growing business and help establish Artsy and Artnet as the most trusted online destinations for purchasing fine art.Trust & Safety is on the front lines of the user experience, working directly with both buyers and sellers. In this role, you will be responsible for maintaining the integrity of the business by helping resolve post-sale disputes, investigating suspicious incidents, preventing fraud, and completing Know Your Customer/Anti-Money Laundering (KYC/AML) due diligence on our users.This role will also get the chance to help shape and enforce the policies that keep our platforms safe while maintaining a joyful buying experience for our collectors.What you’ll do:Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuraciesPerform KYC and AML verifications for usersMonitor transaction and auction activities to identify and address potential fraudAddress user issues related to security incidents, unauthorized activities, and other suspicious eventsResolve chargebacks by speaking with our users, gathering and formalizing evidence for submissionFollow up with sellers to resolve failed or unpaid subscription chargesCollaborate with internal teams on the development and enforcement of our Trust & Safety policiesDrive Trust & Safety initiatives across the businessThis role is a fit for you if you bring:2+ years of hands-on experience in fraud investigation, chargeback resolution, or KYC/AML compliance, ideally within an eCommerce or marketplace settingDemonstrated abilities in time management, prioritization, and attention to detailStrong critical thinking and problem-solving skillsStrong communication and mediation abilitiesDesired:Experience in fraud, investigations or policy complianceThis role is unlikely to be a good match for you if…You prefer a highly structured, repetitive routine. This role shifts priorities daily based on what comes inAmbiguous, gray-area situations make you uncomfortable rather than curiousWhat success looks like in your first 3-6 months:You manage the full range of post-sale disputes and chargebacks, including authenticity claims, damage, description inaccuracies, from first contact through resolutionYou're fully ramped on KYC/AML verification and can triage incoming fraud and security alerts (account takeovers, unauthorized activity, suspicious messages)You've built working relationships with the internal teams you rely on for escalations, and know when to loop them in versus handle something yourselfYou've developed a solid instinct for spotting red flags in transactions and auction activity, and know when to flag something for reviewYou bring a critical eye to how the team operates and aren't afraid to speak up when something could work betterWe know no one is a perfect match on paper, so if you’re passionate about this role, please apply! We’re excited to learn how your skills, experiences, and insights could make a difference.Please Note: We can only accept applications from those eligible to live and work in NYC or London. We are unable to sponsor visas for this position. This is a hybrid role with office attendance required 3 days/week.How we will Evaluate your Skills:Our standard interview process looks like:Talent Acquisition InterviewWork Exercise and Hiring Manager InterviewTeam Interview with Close Collaborators (focused on the core skills for the role and our values)Final Interview with LeadershipWhat We Offer:Opportunity to reimagine the art industry while working with a talented, diverse, international team.Competitive salary and equityFlexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their rolesWe are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and moreProfessional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback cultureEngaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and moreThe salary range for this role is $58,000 -$70,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our “What We Offer” above for more detail, or speak to our Talent Acquisition Team to learn more!Artsy and Artnet ValuesArtsy has five core values that will inform your experience at Artsy.For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us. Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.Compensation Range: $58K - $70KLocationNew York; LondonEmployment TypeFull timeLocation TypeHybridDepartmentAMPMarketplace Strategy & OperationsTrust & SafetyCompensation$58K – $70K • Offers Equity