Telephony & WFM Analyst - Data-Driven Insights

M&G

Screened

Stirling, Scotland

Posted 5 days ago

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About the role

M&G in Stirling is seeking a dedicated individual to join their new function focused on telephony and workforce planning. You will play a critical role in managing operations and ensuring efficient data flows to support planning efforts.

The ideal candidate will bring contact centre experience and strong analytical skills, contributing to a better customer experience for millions. The position offers a competitive pension scheme and generous annual leave.

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About this listing

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