Delivery Director - Remote

Head of UK Customer Delivery
Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.
Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth.
Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine.
This role owns customer delivery across the entire UK.
You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against.
You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. Own every UK implementation end to end, from signature to scaled adoption
Design and operationalise the UK delivery model
Build and lead a high performance implementation function
Establish customer engagement standards across demos, training, go live and support
Partner closely with Commercial to ensure pilots convert into long term wins
Significant experience leading large scale NHS deployments supplier side
Proven record of building greenfield delivery functions into scalable operations
History of successful deployments recognised as reference accounts
In the NHS, the best pipeline builder is a well run implementation.
Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. At Lyrebird, we don’t just write code — we help shape the future of the human experience.
We’re building a team that reflects the diversity of the people who’ll benefit from our work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.