Remote Customer Success Manager - Dutch & English Speaker (remote)

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Customer Success Managers are strategic partners within Instructure's Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives.
Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.
Fluency in both English and Dutch languages.
Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
Strong technical aptitude and familiarity with CRM and project management tools.
A Bachelor’s degree
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.