Service Charge & Income Maximisation Manager

Hyperion Partners are currently working with a respected housing provider to recruit an experienced Service Charge & Income Maximisation Manager. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team. The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management. Key Responsibilities * Service Charge Leadership & Compliance * Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures. * Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law. * Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers. * Provide expert advice on service charge matters across the organisation. * Drive continuous improvement through complaint resolution, service reviews, and customer-focused practices. Financial Management & Reporting * Develop robust service charge budgets for existing stock and new developments. * Monitor expenditure against budgets, identifying variances and implementing corrective actions. * Lead year-end reconciliation processes, including surplus and deficit management. * Support financial reporting processes and present performance information to senior stakeholders, boards, and resident forums. Income Collection & Arrears Management * Oversee service charge billing, debt monitoring, and income recovery processes. * Ensure accurate administration of payment methods and customer accounts. * Monitor arrears performance and support sustainable payment arrangements for residents. Managing Agent & Stakeholder Management * Scrutinise managing agent expenditure to ensure value for money and compliance with lease agreements. * Build strong relationships with internal teams, residents, leaseholders, and external partners. * Support colleagues in managing third-party relationships and operational delivery. Leadership & Service Improvement * Lead and develop a high-performing service charge and income team. * Promote a culture of accountability, collaboration, and customer service excellence. * Drive innovation, process improvements, and system enhancements across the function. * Support audits, governance activities, and regulatory assurance processes. About You * Significant experience within service charge management in social housing or residential property management. * Strong financial management and budgeting experience. * Good understanding of service charge legislation, leasehold management, and income recovery. * Experience managing teams and driving operational improvements. * Confident communicator with the ability to engage effectively with senior stakeholders and residents. * Part-qualified CCAB or equivalent financial qualification desirable