Customer Service Advisor - 12 month fixed term MAT Cover
About the role
Please note: This is a fully office-based position and does not offer hybrid or remote working.
About Towelrads
At Towelrads, we're passionate about making heating both practical and stylish. Offering a fantastic range of towel rails and radiators, we combine quality products with great value and friendly customer service to help customers create warm, comfortable and great-looking spaces.
Role Purpose
To deliver an outstanding customer experience by managing customer enquiries, orders, deliveries, and complaints through multiple communication channels. The Customer Service Advisor will act as the primary point of contact for customers, ensuring issues are resolved efficiently while maintaining the high standards of service expected at Towelrads.
Key ResponsibilitiesCustomer Enquiries
- Handle incoming and outgoing customer calls professionally and efficiently.
- Respond to customer emails within agreed service levels.
- Provide customers with accurate product, pricing, stock and order information.
- Build positiv...
About this listing
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