G10 Licensing Service Manager

Licensing Service Manager

Job Type: 3-month contract
Location: Hybrid working, with around 2 days per week onsite in London SE1
Pay Rate:£33.62 PAYE base / £35.13 PAYE uplifted / £45.74 umbrella
Hours: 7.4 hours per day, Monday to Friday

We are recruiting for a Licensing Service Manager to lead a newly established licensing service delivering statutory and call-in functions across London. This is an excellent opportunity for an experienced Licensing Manager to shape service structures, governance frameworks and operational processes while leading a multidisciplinary team and working closely with senior stakeholders. The successful Licensing Manager will play a key role in building an efficient, compliant and high-performing service from the ground up.

Day-to-day of the role

• Lead the operational delivery of the licensing service and ensure effective day-to-day performance.
• Manage a team of around 14 staff, including team leaders and managers.
• Develop governance, reporting, quality assurance and performance management frameworks.
• Monitor KPIs, workloads, service standards and operational risks.
• Oversee workforce planning, resource allocation and service development activity.
• Drive continuous impr...