Director, Head of Third Party Resilience

Want to set the global approach to third-party resilience at HSBC?Why HSBCHSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.The RoleAs Director, Head of Third Party Resilience you’ll develop and execute HSBC’s global Third Party Resilience strategy, strengthening the Bank’s ability to anticipate, withstand, respond to and recover from third-party disruption. Working within the Business Risk and Resilience (BRR) function and reporting to the Group Head of Third Party Risk Management you’ll set the direction for how resilience is governed, measured and embedded across Global Businesses and Functions.

This role provides strategic oversight of enterprise resilience transformation programmes and the integration of a Group-wide operating model across the Third Party Management Lifecycle. You’ll partner closely with senior stakeholders across the three lines of defence and engage with regulators where required. The role is based in London.

Success means clear standards, stronger supplier recoverability and measurable improvements in third-party operational risk outcomes.What you'll be doingDevelop and execute HSBC’s global Third Party Resilience strategy aligned to Group risk management priorities and regulatory expectationsShape Group-wide governance, priorities and investment focus to deliver measurable resilience outcomesOversee the enhancement of Third Party Resilience capabilities to strengthen operational effectiveness, control maturity and ecosystem resilienceDirect enterprise resilience transformation programmes and embed outcomes into sustainable business-as-usual operationsEstablish and govern Group-wide resilience standards, methodologies and control requirements aligned to HSBC risk frameworksGovern identification, assessment, management and escalation of Third Party Operational Resilience Vulnerabilities across Global Businesses and FunctionsOversee third-party incident intelligence, monitoring, reporting and root cause analysis to inform control improvements and risk mitigationSet testing and assurance approaches including scenario-based testing and validation of supplier recovery capabilitiesPartner with Procurement and Legal to embed resilience requirements into supplier contracts and service level arrangementsGuide AI-enabled capabilities and operating model developments using technology, data and automation to enhance efficiency and risk managementWhat we're looking forBring extensive senior leadership experience in Operational Resilience, Third Party Risk Management or related Non-Financial Risk disciplines within a large internationally regulated financial institutionDemonstrate proven experience developing and executing global strategies across geographically dispersed businesses and functionsShow a track record delivering complex transformation programmes and establishing scalable operating modelsApply strong knowledge of risk management frameworks, regulatory requirements and third-party resilience disciplines including control management, vulnerability management, incident management, recovery planning and assuranceProvide experience overseeing technology-enabled transformation including AI, data and automation and embedding business-as-usual operationsInfluence senior executives and navigate complex global matrix environments across the three lines of defenceBuild effective stakeholder relationships including engagement with regulators when requiredManage resources and develop teams to deliver measurable improvements in risk and resilience outcomesSetting the Standard for Supplier ResilienceIf you want to set the global approach to third-party resilience at HSBC this role offers the scale and mandate to make it real. You’ll shape standards, testing, vulnerability management and incident learning across a complex supplier ecosystem. You’ll also oversee how transformation becomes business-as-usual so resilience outcomes are consistent and sustainable.

Bring your experience and help strengthen how the Bank manages disruption across Global Businesses and Functions.Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.