Customer Care Coordinator

About the company Our client is a family-owned housebuilder, headquartered in Stirling, with more than 60 years of heritage. They’re part of a well-established and growing Scottish construction group. They build quality family homes and affordable housing across Central Scotland, Perthshire and the Lothians, working closely with local authorities and communities. They are proud of their local roots and committed to giving customers an excellent experience long after the keys are handed over. The role This is an exciting opportunity for an organised, people-focused Customer Care Coordinator to join their Stirling team. You’ll be the main point of contact for new homeowners, making sure every customer feels supported from legal completion through the warranty period. Key responsibilities * Act as the first point of contact for homeowner queries by phone, email and in person * Log, track and manage customer care issues and defects through to resolution * Coordinate appointments between homeowners, site teams and subcontractors * Liaise with site managers and the customer care team to keep repairs on schedule * Keep homeowners updated so they always know what’s happening and when * Maintain accurate records on the customer care system and produce reports * Support the business in hitting customer satisfaction targets * Help with handovers, home demonstrations and new-home inductions when ...