About the role
Are you passionate about delivering excellent customer service and resolving complex complaints fairly and effectively? Peabody is looking for an experienced Complaint Lead to join the team in Pitsea, playing a key role in ensuring residents receive a high-quality complaints service in line with the Housing Ombudsman Complaint Handling Code 2024.
This is an excellent opportunity for someone with a strong complaints background, ideally within social housing, customer services, or a public sector environment, who is committed to improving resident outcomes and driving service improvement.
Location: Pitsea
Rate: £16.23 per hour
Contract: 3 months initially
Hybrid: 3 days per week in the office - first few weeks must be able to attend the office more often for training purposes.
The Role
As a Complaint Lead, you will be responsible for investigating and resolving resident complaints, ensuring cases are managed professionally, transparently, and within agreed service standards. You will work closely with internal departments and external contractors to gather evidence, identify solutions, and deliver fair outcomes for residents.
You will also play an important role in promoting a positive complaint-handling culture and identifying trends that can help improve services an...
About this listing
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