Spa Receptionist

Our hotel

The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Welcome hotel guests and spa visitors with a professional, luxury-focused approach

• Be the first contact and provide a flawless welcome to our discerning guests

• Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience

• Oversee daily spa reception operations, including opening and closing procedures

• Handle guest feedback, concerns, and service recovery with discretion and professionalism

• Maintain immaculate reception and retail displays in line with hotel brand standards

• Act naturally in all your communications

• Be the friendly, confident face behind our spa reception desk

• Offer our guests a warm, intuitive, and personalised greeting

• ...