3rd Line IT Support Engineer

3rd Line IT Support Engineer - MSP

The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Location: Oxfordshire / Hybrid
Salary: £40,000-£45,000 + Annual Profit Share
Working Pattern: Hybrid, with a mix of home working and customer site visits
The Role
We're recruiting on behalf of an established Managed Service Provider in Oxfordshire looking for an experienced 3rd Line Engineer to join their team.
This is a varied, hands-on role where you'll deal with complex technical escalations, support customer infrastructure and get involved in projects and upgrades.
You'll split your time between working from home and visiting customer sites, so you'll need to be comfortable working independently and dealing directly with customers.
What You'll Be Doing
Handling complex 2nd/3rd line support issues
Supporting Microsoft 365, Azure/Entra ID, Windows Server and Active Directory
Troubleshooting servers, networks and cloud environments
Supporting firewalls, switches, VLANs and VPNs
Working with VMware and/or Hyper-V
Delivering infrastructure upgrades, migrations and projects
Supporting backup, security and disaster recovery solutions
Visiting customer sites when required
Taking ownership of technical issues through to resolution
Providing technical support and guidance to junior engineers
What We're Looking For
Ideally, you'll have:
Previous experience working for an MSP
Strong 3rd line / infrastructure support experience
Good knowledge of Microsoft 365, Windows Server and Active Directory
Experience with Azure / Entra ID
Strong networking knowledge, including DNS, DHCP, VLANs, VPNs, switches and firewalls
Experience with VMware and/or Hyper-V
Experience delivering infrastructure upgrades or migrations
Good customer-facing and communication skills
Ability xwzovoh to work independently and take ownership of problems
Full UK driving licence and willingness to visit customer sites
What's On Offer
£40,000-£45,000 salary
Annual profit share
Hybrid working
Mix of remote and customer-site work
Varied 3rd line support and project work
Opportunity to work across a range of customer environments and technologies
This would suit an experienced 3rd Line Engineer, Infrastructure Engineer, Senior IT Support Engineer or Senior MSP Engineer looking for a varied role with a good mix of technical support, project work and customer interaction.