Service Desk Co-ordinator

Service Desk Co-ordinator
A well-established building services contractor has a requirement for an experienced service helpdesk administrator to provide high-quality service to clients, liaising with the contract managers as well as a team of engineers. The role will be based on a static site near Leatherhead

As the successful Service Desk Co-ordinator, you will be: -

* Service Desk Co-ordinator will be the first point of contact for incoming calls and emails from the client

* Service Desk Co-ordinator will take bookings from all internal and external clients

* Service Desk Co-ordinator will allocate jobs to a team of Mechanical and Electrical engineers

* Service Desk Co-ordinator will work alongside the Contract managers to ensure KPI’s and SLA’s are achieved

To be successful as the Service Desk Co-ordinator, you must have:

* Service Desk Co-ordinator must have excellent communication skills and telephone manner

* Service Desk Co-ordinator must have excellent time management, organisational skills and a flexible approach to work

* Service Desk Co-ordinator must have experience in a similar admin role previously

* Service Desk Co-ordinator must be IT literate and proficient with Microsoft Office

* Service Desk Co-ordinator must be within a commutable distance to Leatherhead

Service Desk co-ordinator – Up to £32-34k dependent on experience + 25days holiday plus BH + Package

Contact Nikki on (phone number removed) from Tech-People the specialist recruitment agency and business within HVAC, M&E and Utilities
Tech-People are a specialist recruitment agency within HVAC, FM and M&E sectors. We are committed to promoting diversity and inclusion and building a workforce that reflects the communities we serve