Digital Field Service Engineer - London and M25

Location: London & M25 – ideally East London

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Salary: Up to £45,000 basic + company car or £540 per month car allowance + 10% OTE performance bonus
Job type: Full-time, permanent
Working hours: Monday to Friday, with occasional out-of-hours work and overnight stays very rarely required.
The opportunity
We're recruiting a Digital Service Engineer for a specialist medical imaging organisation supporting hospitals and healthcare customers across London and the M25.
This is an excellent opportunity for an experienced Field Service Engineer, Medical Imaging Engineer or Biomedical Engineer looking to develop their career within medical imaging. You'll work with digital X-ray and mammography systems, carrying out installations, planned maintenance, fault finding and repairs across hospital and imaging department environments.
The role is home-based, ideally suited to an engineer living in East London, with a regional territory covering customer sites across London and within the M25.
Full UK and international manufacturer training will be provided, making this an excellent opportunity for an engineer with a medical device, X-ray or military engineering background looking to develop specialist knowledge of medical imaging technology.
What you'll be doing
· Install, service and repair digital X-ray and mammography equipment.
· Carry out planned preventative maintenance and equipment upgrades.
· Diagnose technical faults and carry out repairs on customer sites.
· Support equipment installations, including pre-installation site visits and project updates.
· Assist sales and applications teams with equipment demonstrations.
· Provide technical support to customers and internal colleagues.
· Take ownership of site and system issues, escalating where necessary.
· Manage spare parts and maintain accurate car stock inventory records.
· Train customers on equipment use before and after installation.
· Complete accurate service reports and documentation in line with ISO 13485 and ISO 9001 requirements.
· Follow health and safety procedures and patient data requirements.
· Build strong, professional relationships with customers across the territory.
Equipment you'll work with
· Digital Radiography (DR) X-ray systems
· Computed Radiography (CR) systems
· Mammography systems
· Mobile X-ray systems
· Medical imaging workstations and software
· Networked Windows-based systems
What we're looking for
We're looking to speak with hands-on engineers who have strong fault-finding skills, enjoy working directly with customers and want to build a long-term career in medical imaging.
· Previous experience in Field Service Engineering, ideally within medical devices, medical imaging or X-ray equipment.
· Experience with digital X-ray, CR/DR or mammography systems would be highly beneficial.
· Engineers from high-end medical device or military engineering backgrounds, including REME, RAF and Royal Navy, will be considered.
· Strong electrical, electronic and technical fault-finding skills.
· Knowledge of networking within a Microsoft Windows environment.
· HNC, HND or degree in an engineering discipline desirable but not essential.
· Strong customer service and communication skills.
· Organised, proactive and able to manage your own workload independently.
· Confident managing customer concerns and resolving technical issues professionally.
· Full UK driving licence. xwzovoh
· Ideally based in East London, with the ability to cover customer sites across London and within the M25.
· Willingness to travel throughout the territory, although overnight stays and out-of-hours work are very rare.
Package and benefits
· Up to £45,000 basic salary
· 10% OTE performance bonus
· Company car or £540 per month car allowance
· Pension with 6% employer contribution and 3% employee contribution
· Private medical cover and life assurance
· 26 days' annual leave + Bank Holidays
· Overtime paid at time and a half
· Full UK and international manufacturer training
· Opportunity to develop specialist knowledge across digital X-ray and mammography systems
· Home-based role covering London and the M25
· Very limited overnight stays and out-of-hours work
· Long-term career progression within a specialist medical imaging service team