General Manager

Location: Harlow

Are you a natural leader who thrives in a busy, customer-focused environment?

This is your opportunity to take full ownership of daily operations at a leading leisure and hospitality destination, ensuring every guest experience is outstanding and every team member is empowered to shine.

Role

• Lead daily site operations to the highest standards, ensuring smooth, safe, and efficient performance across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venue’s reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, supportive, and high-performance working culture where every team member feels valued.

What they want

• Proven leadership experience within leisure, hospitality, or a busy service-led environment.
• A hands‑on operator who leads by example and stays calm under pressure.
• Strong communication skills with a flexible leadership style that motivates people at every level.
• Commercially aware and confident managing budgets and performance targets.
• Organised, proactive, and able to balance long‑term planning with day‑to‑day priorities.
• Knowledge of Health & Safety, Food, and Consumer legislation.
• A genuine passion for people, service, and creating exceptional guest experiences.

NB- This is a Full-time position with flexibility required to work evenings and weekends (typically one in three weekends off).