Retail Manager

The Role (AKA: The Person Who Makes Everything Run Smoothly)

As our Retail Store Manager, you’ll be the heartbeat of the shop — leading the team, shaping the customer experience, and keeping the store running like a well-oiled machine.

You’ll be hands-on, people-focused, commercially switched-on, and not afraid to roll up your sleeves.

What You’ll Be Doing

• Leading, motivating, and developing a small, friendly team
• Keeping stock levels sharp and supplier relationships strong
• Making sure the store looks great, feels welcoming, and runs safely
• Driving sales through smart merchandising and local promotions
• Handling customer queries, bespoke orders, and the occasional curveball
• Owning health & safety and compliance
• Reporting on KPIs and helping shape future store strategy

What You Bring

• Proven retail management experience (DIY/hardware/trade = big bonus)
• Confident leadership and people-management skills
• Commercial awareness and a practical, problem-solving mindset
• Strong communication and customer service instincts
• Comfortable with EPOS systems and basic financial reporting
• A genuine interest in DIY, home improvement, or tools (we love that stuff)

Perks & Benefits ...