Engagement Director

About our Company:Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

Discover more at .About the Team:Reporting to a Client Services Partner, you will responsible for all aspects of relationship management with your client accounts. You will ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.At the Engagement Director level, you will perform proactively and autonomously, leading complex projects and programs. The role includes owning and expanding customer relationships through participation in client governance structures.

This can involve being the primary escalation point in which resolution of complex issues is key.Responsibilities:Identify new business opportunities within assigned accountsParticipate in program governance, and manage the overall professional services relationshipIdentify process improvements and guide strategyCollaborate with internal and external resources to achieve project goalsLead complex projects and/or clients, which may include a program of projectsLead project delivery to ensure that all deliverables are tracked and that documentation is currentManage client expectations and communications, and ensure overall client satisfactionManage project scope and financials including forecasting, project budget, and accuracy of invoicingRaise and track work requests to other departmentsDocument minutes/action items during client and internal meetings; conduct appropriate follow-upManage issues and risks driving appropriate resolution and mitigationProvide clear and concise communications to all stakeholdersAssure compliance with Medidata's standard project management methodologies, quality management systemSupport development of sales orders and change ordersDeliver workshops and lead client meetingsCoach and train new and junior team membersQualifications:Proven experience of working independently in an advisory capacityCan anticipate and mitigate complex issue and risks thus minimising escalationsHas shown can mentor other team members and serve as a team leaderProven examples of suggesting improvements which increase the value proposition for Medidata and the clientKnowledge of Medidata (or similar) products determined by requirements of the roleHave a deep understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technologyExperience balancing multiple tasks and opportunities collaborating with all stakeholdersExperience leading project teams and meeting project timelinesExperience with creating and delivering presentationsAble to travel up to 20%, domestic & internationalBase pay is one part of the Total Rewards that Medidata provides to compensate and recognise employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.We will accept applications on an ongoing basis until we fill the position.#LI-AB1#LI-Remote