Customer Service Advisor
About the role
Job Overview
Support the smooth running of office systems and provide helpful first-line assistance to colleagues and customers. This varied Administrator / Helpdesk role combines clerical support, accurate record-keeping and practical computer troubleshooting.
Duties
* Respond to enquiries professionally, using good phone etiquette and clear communication.
* Provide first-line help with common computer and software issues, escalating problems when needed.
* Complete data entry, typing, filing and other administrative tasks accurately.
* Maintain organised records and support day-to-day office processes.
* Use Microsoft Office and Google Workspace; assist with QuickBooks tasks where required.
Requirements
* Previous office, administrative or clerical experience is useful.
* Confident computer skills, accurate typing and attention to detail.
* Strong organisational skills and a helpful, professional approach.
* Familiarity with Microsoft Office and Google Workspace is desirable; QuickBooks experience is an advantage
About this listing
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