Manager of Customer Success & Quality Control

TGRC partnered with a fast-growing UK renewable energy provider that’s making a real impact in helping homeowners and businesses transition to cleaner, more efficient energy solutions. With a strong foundation in solar technology and a genuine commitment to sustainability, they offer a fully integrated, end-to-end service – from consultation and bespoke system design through to installation and ongoing support.Job Summary:We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. This is a cross-site role focused on setting, maintaining, and enforcing high standards across multiple teams.You’ll act as the central owner of three core areas: customer care, quality control, and health & safety, and you’ll define the standards, ensure they’re upheld, and step in when they’re not.Key Responsibilities:Customer Experience & Escalations: Define post-install customer care standards and personally lead complex cases, including complaints, warranty disputes, and high-risk incidentsQuality Control: Oversee post-install QC, installer performance, and defect investigations, feeding insights into training, suppliers, and product decisionsHealth & Safety & Compliance: Drive site safety and ensure compliance with MCS, NAPIT, HIES, and wider regulatory standards, working toward ISO-aligned processesAct as a senior escalation point for customer issues and accreditation-related risksIdentify root causes of recurring issues and implement long-term improvements across teamsRequirements:Qualified electrician (e.g. City & Guilds 2391, 18th Edition) with hands-on technical knowledge of solar PV, battery storage, and electrical systemsDemonstrable experience in quality control, H&S, or compliance within the solar, electrical, or renewable energy sectorStrong working knowledge of MCS, NAPIT, and/or HIES accreditation frameworksTechnically credible with installation teams: able to assess the quality of an install on site, identify defects, and speak with authority on electrical standards and best practicesExperience leading complaint investigations and customer escalations to resolutionComfortable working across multiple sites and managing relationships with site-based teams, you do not directly line-manageStructured, evidence-based approach to problem-solving and root-cause analysisStrong written communication, particularly for compliance submissions, SOPs, and audit responsesDiscipline(s): Renewable EnergyJob type: Permanent