Digital Delivery Analyst

Digital Delivery Analyst - London (hybrid working)

Up to £45,000 PA plus benefits

An exciting opportunity has arisen for an ambitious and analytically minded Digital Delivery Analyst to join a growing digital delivery function within a large-scale environment.

This is a newly created position following a wider business restructure, offering the successful candidate the chance to shape the role and make a genuine impact from day one. You'll support the delivery and ongoing enhancement of a customer-focused digital platform used across complex operational environments. The role offers a varied workload combining reporting, analysis, coordination, stakeholder communication and governance support.

Working within a small, collaborative team, you'll gain excellent exposure across digital delivery, operational performance, compliance and platform improvement initiatives.

Key Responsibilities:

Support the planning and coordination of platform releases and delivery activities

Produce and maintain delivery performance reports, service review reports and operational updates for internal and external stakeholders

Analyse business and operational requirements and help translate them into clear delivery actions

Track risks, dependencies, timelines and delivery progress

Create and maintain accurate reporting documentation

Support ongoing audit activity through documentation management and evidence gathering

Maintain logs relating to defects, risks, actions and dependencies

Coordinate with testing teams to support User Acceptance Testing (UAT) activities

Help prepare testing plans and track outcomes

Support change requests and continuous improvement initiatives

Assist with smoke testing and release support where required

Provide clear and timely updates to internal stakeholders and external partners

Liaise with suppliers and delivery teams to ensure requirements and deadlines are met

Support ticket management processes and service-related communications

Requirements:

Excellent communication skills with the ability to engage confidently across teams

Strong analytical and reporting capability

Highly organised with strong attention to detail

A proactive, adaptable approach and willingness to learn quickly

Comfortable working in a fast-paced, evolving environment

Experience within digital platforms, technology delivery, operations, or service environments would be advantageous