Resident Liaison Officer

Resident Liaison Officer

Location: Birmingham, with potential travel across the North West
Salary: £30,000-£32,000
Contract: Temp - perm
Start date: ASAP

The opportunity

We are recruiting on behalf of a specialist contractor seeking an experienced Resident Liaison Officer to support refurbishment and remediation projects across Birmingham and potentially the wider North West.

This is a fantastic opportunity for someone who enjoys working with people and takes pride in delivering an excellent resident experience. You will act as the key link between residents, site teams, subcontractors and client representatives, ensuring residents feel informed, supported and listened to throughout the works.

The position will initially be offered on a temporary-to-permanent basis, with an immediate start available for the right candidate.

What you'll be doing

Acting as the main point of contact for residents before, during and after works
Keeping residents informed about project timescales, planned activities and potential disruption
Carrying out home visits, resident consultations, meetings and drop-in sessions
Preparing and distributing letters, newsletters, notices and project updates
Supporting access arrangements for works within occupied properties
Handling resident enquiries, concerns and complaints in a professional and empathetic manner
Providing additional support to vulnerable residents where required
Building positive relationships with residents, housing officers, site teams and other stakeholders
Working closely with site management to communicate programme changes and updates
Maintaining accurate records of resident contact, appointments and feedback
Monitoring customer satisfaction and gathering post-completion feedback
Supporting customer service KPIs, reporting and client requirements
Promoting health and safety awareness and reporting any safeguarding concerns appropriately

What we're looking for

You will ideally have previous experience as a:

Resident Liaison Officer
Tenant Liaison Officer
Customer Liaison Officer
Housing Officer
Community Liaison Officer
Customer-focused professional within social housing or constructionYou will also need:

Excellent communication and relationship-building skills
Experience managing complaints and resolving customer concerns
A calm, professional and empathetic approach
Strong organisational and administrative skills
The ability to work independently and manage multiple priorities
Good Microsoft Office skills
A full UK driving licence and willingness to travel as requiredExperience within social housing, refurbishment, construction or remediation projects would be particularly beneficial.

What's on offer

Salary of £30,000-£32,000
Temporary-to-permanent opportunity
Immediate start available
Varied projects across Birmingham and potentially the North West
The opportunity to join a growing specialist contractor and play an important role in the resident experienceIf you're an experienced Resident Liaison Officer looking for your next opportunity, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)