AUTOMATION LEAD L1(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job DescriptionRole PurposeThe purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement͏Do1. Lead automation roadmaps and strategies for various BUsEnsure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturityDrive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing WiproÃÂÃÂÃÂs capability to drive automation and ROI achievement for the customerEnsure contractual commitments for a particular project are met by understanding the scope and requirementsEnsure the desired software and infrastructures are implemented required for automationEnsure scalable standards of dashboard and process support system for active automation monitoringDevelop and review the Account Automation Plans for each account in consultation with the account partners and delivery teamsReview the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenanceCome up with solution of the problems regarding automation persistent in development unitManage the appropriate level of access control to protect export controlled, proprietary, and sensitive project informationPeriodically review the project status completion vis-a vis the project plan and ensure successful roll outReview the upcoming automation trends, technologies and ways of working and identify the capability gap within the teamResponsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps͏DeliverNo.Performance ParameterMeasure1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU͏͏Mandatory Skills: GCP Architecture. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.