Financial Inclusion Supervisor - Galashiels Contact Centre - SBO10485

Hourly Rate: £16.56 - £17.91
Contract Duration: Permanent
Scottish Borders Council is looking for a Financial Inclusion Supervisor to join our Customer Advice and Support Service. We are looking for a compassionate, resilient and community-minded person who is motivated to help residents access the financial support they need.
You will help ensure vulnerable residents receive fair, accurate and timely decisions on vital support, including the Scottish Welfare Fund and Discretionary Housing Payments. Working within a small specialist team, you will handle complex cases, support colleagues and help deliver a responsive, respectful service across our communities. You will value teamwork, support colleagues through coaching and knowledge-sharing, and be a positive ambassador for the Financial Support and Inclusion service.
You will be committed to continuous improvement and to delivering a responsive, fair and high-quality service for communities across the Scottish Borders.
An appropriate level of Customer Services, qualification or SVQ level 3 or
A minimum of 5 SCE standard grades at level 3 or above (or equivalent) including English, Mathematics or Arithmetic or
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email employability@scotborders.gov.uk You can also find more about the support we have to offer, by visiting our website for more information