Housing Officer

JOB DESCRIPTION

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a permanent contract. This is a field-based role requiring regular travel across your designated area, covering Beckenham and Croydon and therefore, a driving licence is preferred.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions.

Desirable criteria: Experience of working in the housing or property sector

To find out more about the role and the essential requirements for the role, please review the role profile.

If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Role profile: https://jobs.guinness.org.uk/rps/CustomerLiaisonOfficer.pdf

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Benefits Holidays:

We offer 25

27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme:

We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal:

We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay:

Annual Performance Score bonus subject to eligibility Life Assurance:

For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options:

There are a couple of health care schemes available depending on the post grade VDU/DSE:

Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work

Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme

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