Customer Service Advisor

About the Role My client is seeking a friendly and professional Customer Service Advisor to join a great team. This is a fantastic opportunity for someone with strong administrative skills who is confident speaking with customers over the phone and has previous experience within housing, property management, student accommodation, or a similar environment. You will be the first point of contact for residents and customers, providing excellent service while ensuring all enquiries are handled efficiently and professionally. Key Responsibilities * Respond to customer enquiries via phone, email, and face-to-face interactions. * Provide excellent customer service and resolve issues promptly. * Maintain accurate records and update internal systems. * Handle administrative tasks including data entry, filing, and correspondence. * Liaise with internal departments and external stakeholders where required. * Manage complaints and escalate issues appropriately. * Support residents and customers throughout their tenancy or accommodation journey. Requirements * Previous experience in a Customer Service Advisor or similar role. * Strong administrative and organisational skills. * Comfortable and confident speaking on the phone. * Experience working within housing, residential property, lettings, or student accommodation. * Excellent communication and interpersonal skills. * Ability to multitask and work in a fast-paced environment. * Good IT skills, including Microsoft Office