Sales Administrator

Sales Administrator Location: Coppice, Blackmill (Bridgend area) CF35 6PD Salary: Circa £28,000 per annum Contract: Full-time | Permanent Join a Fast-Paced Commercial Team Supporting Key Customer Accounts! Coppice is looking for a highly organised and customer-focused Sales Administrator to join our growing Commercial team at our Blackmill site. This is a fantastic opportunity for someone who enjoys working in a fast-moving environment where accuracy, communication, and customer service are key. Acting as a central link between customers, Sales, Logistics, and Operations, you’ll play a critical role in ensuring orders are processed smoothly and customers receive an exceptional service experience from enquiry through to delivery. If you thrive in a structured, team-oriented environment and enjoy solving problems while keeping things running efficiently, we’d love to hear from you. The Role As a Sales Administrator, you’ll be responsible for managing customer orders, coordinating deliveries, supporting account activity, and ensuring all sales administration processes are completed accurately and on time. You’ll work closely with internal departments and external customers to maintain service standards, resolve issues proactively, and support the wider Commercial team in delivering excellent customer outcomes. What You’ll Be Doing • Processing customer orders accurately and efficiently via email, phone, and online systems • Managing day-to-day customer enquiries, complaints, and order updates with a proactive, solutions-focused approach • Maintaining accurate records, sales documentation, pricing information, and invoices • Supporting External Sales teams with reporting, account setup, customer administration, and order-related queries • Coordinating closely with Logistics and Transport teams to ensure deliveries are arranged and communicated effectively • Monitoring customer orders from receipt through to fulfilment, ensuring smooth service delivery throughout • Building strong working relationships with customers to support repeat business and long-term satisfaction • Supporting continuous improvement initiatives across sales administration processes • Maintaining compliance with internal quality, safety, and housekeeping standards About You We’re looking for someone with strong administrative and customer service skills who can confidently manage multiple priorities in a busy commercial environment. Essential Skills & Experience • Previous experience in sales administration, customer service, or order processing • Strong attention to detail with a high level of accuracy • Excellent communication skills, both written and verbal • Ability to prioritise workloads and work effectively under pressure • Strong organisational and time management skills • Good Microsoft Office skills, particularly Excel • Proactive and adaptable mindset with strong problem-solving ability • Ability to build effective relationships across departments and with customers Desirable • Experience within a sales, manufacturing, supply chain, or commercial environment • Familiarity with ERP or order management systems (SAP, Sage, Epicor or similar) • Understanding of order-to-delivery processes and invoicing • Experience supporting customer accounts or sales activity • Basic reporting and data analysis capability Why Join Coppice At Coppice, we work collaboratively to deliver outstanding service, quality, and operational performance for our customers. We value accountability, continuous improvement, and taking ownership from start to finish. This is an excellent opportunity to join a supportive commercial team where your contribution directly impacts customer satisfaction and business success. Apply Today If you’re an organised and customer-focused administrator looking for your next opportunity within a growing business, we’d love to hear from you