Parts Telesales Advisor

Join Our Trade Parts Team We’re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You’ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers. Why join us A basic salary of £28,560 pa OTE £32,844 pa (achievable and regularly reached) Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models. A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models. Car insurance is included on both of these car schemes  33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme which includes permanent health insurance and death-in-service benefit schemes Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training Working hours Monday–Friday 8:30–17:00 (30-min lunch break), plus 1-in-3 Saturday mornings 8:30–12:30 What you’ll do In this role, you’ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include: Handling telephone and email enquiries from new and existing B2B customers Processing accurate parts orders and allocating them to the correct delivery routes Making courtesy calls before delivery cut?off times Building positive relationships with trade accounts Suggesting helpful add?on products when appropriate, without applying pressure Maintaining a high call?answering rate Creating and updating sales and VOR reports Supporting our click?and?collect counter when needed Assisting with quarterly stock takes and occasional warehouse/logistics tasks Using parts systems to identify product compatibility and manage queries We’re looking for someone who brings: Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment Clear and confident communication skills Good organisational skills and accuracy when processing orders A calm, professional approach and a genuine focus on customer satisfaction Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential. Interested?  Apply now