Customer Success Manager

Are you a Bromcom expert working in a school, trust, or local authority and looking for your next challenge? Perhaps you're a Data Manager, MIS Manager, Exams Officer, Timetabler, School Business Professional or part of a Trust MIS team. You know Bromcom inside out and enjoy helping colleagues solve problems, improve processes and make the most of their system. At Bromcom, we're looking for passionate, customer-focused professionals to join our Customer Success team. This is an opportunity to take your practical school experience and use it to support schools, trusts and local authorities. You'll work closely with customers at every stage of their Bromcom journey, from newly migrated schools taking their first steps with the platform, through to large, established organisations looking to maximise value and drive continuous improvement. No two days are the same. One day you could be helping a school configure a new process, the next working with a trust, carrying out a system health check, sharing best practice, or helping shape future developments with our product teams. If you're passionate about education, technology and helping others succeed, we'd love to hear from you. What You'll Be Doing Building trusted relationships with schools, trusts and local authorities using Bromcom MIS

Supporting newly onboarded customers to ensure a successful transition to Bromcom

Delivering advice and best practice guidance tailored to customer needs

Conducting system health checks and proactive reviews to help customers maximise value from their investment

Providing guidance on setup, configuration, reporting and system optimisation

Delivering online and occasional onsite sessions to support customers

Acting as a trusted Bromcom expert for your customer portfolio

Managing your own diary and prioritising activities to deliver maximum customer impact

Feeding customer insights back into the business to help drive product improvements and innovation

We're Looking For Someone Who Has significant experience using Bromcom MIS within a school, trust or local authority environment

Understands how schools operate and the challenges they face

Enjoys building relationships and helping people succeed

Can confidently communicate with both operational and strategic stakeholders

Is highly organised and able to manage their own workload

Has a proactive, solution focused mindset

Enjoys learning and adapting as software and customer needs evolve

Ideal Backgrounds You may currently be working as a: MIS Manager

School Data Manager

Trust Data Lead or Trust MIS Lead

Exams Officer

Timetabler

School Business Professional

Why Join Bromcom? Make a real difference to schools, trusts and local authorities across the education sector

Use your existing expertise in a rewarding and varied role

Work with some of the most innovative schools and trusts in the UK

Join a lively, supportive and experienced Customer Success team

Enjoy a role that combines technology, education and relationship management

Be part of a company committed to helping improve education through technology

Competitive salary, up to 28 days annual leave plus bank holidays and a birthday day off and community day per year.

Company social events

The Person We Really Want We're looking for someone who knows Bromcom, understands education, enjoys helping others and takes pride in delivering excellent outcomes for others. If you're the person colleagues come to when they need advice, guidance or help getting the best out of Bromcom, we'd love to talk to you. Bromcom is an equal opportunities employer.

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