Field Service Engineer

Field Service Engineer – Windows / O365 / Desktop Support Contract | 12 Months | UK Citizenship Required We are seeking an experienced Field Service Engineer to provide onsite IT support within a large enterprise environment. This is a hands-on role supporting end users across Windows 10/11, Microsoft 365, desktop hardware, mobile devices and workplace technology services. Key Responsibilities • Provide onsite desktop support and end-user IT support • Troubleshoot Windows 10/11, Microsoft Office and O365 issues • Support laptops, desktops, printers and peripheral devices • Perform hardware break-fix and device replacements • Support VPN connectivity and remote access issues • Assist with device imaging, deployment and software upgrades • Support mobile devices and workplace technology services • Manage IT assets and inventory • Deliver excellent customer service and technical support Required Skills • Windows 10/11 administration and troubleshooting • Microsoft 365 / Office 365 support experience • Desktop, laptop and hardware troubleshooting • VPN support experience • Windows imaging and device deployment experience • Dell hardware support experience • Strong communication and customer-facing skills Desirable Skills • SCCM experience • Intune or Mobile Device Management exposure • macOS support knowledge • Microsoft certifications