Prism Team Lead

Job Summary:The Team Lead leads a technically sophisticated team responsible for delivering Clearwater’s Prism product to clients.They handle performance management, identify learning opportunities, and serve as an escalation point for important inquiries. They apply domain knowledge to ensure successful client delivery of Prism solutions, playing a crucial player/coach role.This role sits at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams.Responsibilities:Leads, mentors, trains and retains a team of analysts and delivery specialists.Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfactionPartners with Sales to scope, support, and close new Prism opportunitiesManages team performance through regular 1-on-1s, goal setting, and career developmentEstablishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequencyIdentify improvement opportunities and drive solutions across the Prism teamOperate within a global frameworkDemonstrate effective management of both people and projects.Required skills:Deep understanding of data pipeline design, data ingestion, and data normalizationProficiency in SQL and query development for reporting and data analysisExperience with client reporting platforms and building production-grade reportsStrong client-facing communication skills, including comfort managing escalations at senior levelsStrong computer skills, including proficiency in Microsoft Office.Excellent attention to detail and strong documentation skills.Outstanding verbal and written communication skills.Strong organizational and interpersonal skills.Exceptional problem-solving abilities.Education and Experience:4+ years of relevant experienceFor internal candidates, people management experience is not-essential. #J-18808-Ljbffr