AWS Connect Engineer

AWS Connect Engineer

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Location: Nottingham (Hybrid 3 days per week onsite)
Salary: Up to £85,000 + package
We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment.
This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services.
Role Responsibilities
Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys
Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services
Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures
Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms
Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements
Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight
Support outbound communication campaigns in line with regulatory obligations
Develop infrastructure-as-code using Terraform or CloudFormation with strong governance and change control
Participate in disaster recovery and business continuity testing and planning
Required Experience
Strong hands-on experience with Amazon Connect
Experience working in regulated environments (financial services, fintech, or similar)
Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms
Experience integrating systems using AWS Lambda, API Gateway, and REST APIs
Proficiency in Python or Node.js for serverless development
Understanding of regulatory frameworks such as GDPR, PCI-DSS, and FCA requirements
Experience with Contact Lens or similar analytics and quality monitoring tools
Experience with Terraform or CloudFormation in production AWS environments
Desirable Experience
Exposure to core banking or financial CRM systems
Experience with secure authentication and fraud prevention workflows
Familiarity with compliance-driven contact centre operations
This is an excellent opportunity for an engineer who enjoys working at the intersection of cloud technology, customer experience, and regulated enterprise environments, with the ability to directly influence how customers engage with a major financial organisation. xwzovoh
For more information or a confidential discussion, please get in touch.