Customer Support Representative

Location: Shipley, West Yorkshire (office-based, with hybrid opportunities after 6 months subject to KPI achievement) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Salary: £26,277.50 basic + progression to £30K+ OTE (subject to KPI attainment and progression after 6 months) We’re currently recruiting for a Customer Support Representative to join a fast-paced, customer-focused operations team within a growing and forward-thinking organisation. This is a varied role where you’ll be supporting customers across multiple channels, including phone, email, webchat and messaging platforms. You’ll play a key part in ensuring customers receive a professional, efficient and consistent service throughout their journey. The Role As part of a dynamic operations team, you’ll handle a wide range of customer enquiries, taking ownership of queries and working towards resolution. The role involves a mix of inbound calls and digital communication, with flexibility required depending on business needs. Key responsibilities: * Managing customer enquiries across phone, email, webchat and other digital channels (up to 40 calls per day) * Taking ownership of queries from initial contact through to resolution * Supporting customers with account queries, service information and appointment bookings * Logging and managing complaints, ensuring clear communication throughout * Working collaboratively with internal teams to resolve customer issues * Accurately updating systems and maintaining detailed records * Meeting performance targets and KPIs in a fast-paced environment About You * Previous experience in a customer service or contact centre environment (2+ years preferred) * Confident communicator with strong interpersonal skills * Able to manage a high volume of enquiries and prioritise workload effectively * Comfortable working to targets and performance metrics * A proactive and adaptable approach, with the ability to handle a varied workload * Strong IT skills and experience using multiple systems Experience & Qualifications: * Minimum 2 years’ experience in a customer service environment. * GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred. Interested? Apply now