Customer Experience Specialist - Phones

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.

Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Knowledgeable and supportive management team.
Patient-centric focus and a passion for improving care.
Competitive starting salary and extensive benefits package with an excellent commission structure.

Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
Work closely with medical, market access, and analytics teams to create a seamless customer journey .
Keep a 360° view of your accounts — from market trends to engagement data.
Use CRM tools to capture insights, track progress, and celebrate wins .
Co-create and deliver account plans , tracking success through clear milestones and KPIs.
Constantly look for ways to improve engagement using real data and honest feedback.
A strong grasp of local healthcare networks and how decisions get made.
Ability to map customer influence networks and use insights to take smart next steps.
Confident in delivering scientific and technical content that informs and engages.
Data-driven, proactive, and customer-obsessed.