Retail Manager

HENI is retained on a confidential basis by a luxury retail brand, spanning fashion and accessories, to identify an exceptional Retail Manager to lead their central London boutique. This is an opportunity to take full operational ownership of a prestigious store environment, setting the standard for service, structure, and presentation.

THE ROLE Reporting to the client directly, the Retail Manager will take full responsibility for the day-to-day running of the boutique, ensuring the highest standards of operational and commercial performance. This is a hands-on leadership role suited to someone who thrives on process, structure, and precision. The brand is ambitious and as such, this is an opportunity to become a fundamental and pivotal part of their growth.

KEY RESPONSIBILITIES Take full operational ownership of the boutique, ensuring the shop runs smoothly and to the highest standard at all times Implement clear processes and structure across all areas of store operations, from opening and closing procedures to stock and visual merchandising standards Manage, lead, and motivate a small team of sales assistants, with the authority to set expectations and manage performance Plan and manage the staff rota, ensuring the shop is appropriately manned at all times, including peak trading periods Oversee the logistics of the shop, including stock deliveries, replenishment, and inventory accuracy, ensuring a seamless and well-organised environment Maintain meticulous attention to detail across presentation, product placement, and client-facing standards Act as the primary point of contact for the client, responding promptly and professionally to all communications Ensure exceptional client service is delivered consistently, upholding the brand's reputation for excellence

ABOUT YOU A minimum of 5 years' experience in a retail management role, ideally within luxury fashion, accessories, or a comparable premium retail environment A proven track record of implementing operational processes and structure within a retail setting Strong leadership skills, with experience managing and rostering a small team Highly organised, with meticulous attention to detail and a genuine pride in operational excellence Highly responsive, with excellent written and verbal communication skills Comfortable managing shop logistics end-to-end, from stock to staffing A polished, professional manner befitting a luxury retail environment Discreet, reliable, and comfortable working closely with a private client We would also be pleased to hear from experienced Assistant Managers who feel ready to step up into their first Retail Manager position.

HOURS & PACKAGE Full time, 5 days per week, with the flexibility to work most weekends as required by the trading pattern of the boutique Competitive salary, commensurate with experience Clothing allowance

HOW TO APPLY This search is being conducted by HENI on behalf of the client, and all enquiries will be handled in the strictest confidence. To apply, please submit your CV together with a short covering note outlining your relevant experience.

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